Frequently-Asked Questions (FAQ)

Get Started

What are the differences between the website levels?

We offer three different packages for our Cliq Cares websites: Standard, Intermediate, and Elite.

Our Standard site includes all of the basics needed to kick-start your nonprofit’s online presence: content creation, online donation system, low credit card processing fee, 90 days of free training and support, and more.

If your organization needs more features, our Intermediate and Elite packages include all of the benefits of our Standard site, as well as crowdsource fundraising capabilities, event ticket sales pages, integrated email marketing, unlimited free training, and online auctions.

Our Elite websites are perfect for larger nonprofits that need multiple subsites for different branches within their organization.

Do I have to pay forever?

No. Reimbursement of the total cost of our Cliq Cares nonprofit websites will be completed in one year or less, depending on the selected payment plan.

What’s the cost of hosting a website after one year?

You may continue to host your website with us for $50 per year. However, you also have the ability to transfer your website to any other hosting service you choose.

What do you mean by, “Get now, pay later”?

When your nonprofit signs up for a new Helping the Helpers website, you won’t have to pay for the entire cost up front. We offer monthly payment plans for the span of one year to help create a more affordable overall budget for your organization. Whether you pay in full or throughout the year, we immediately get started on creating your brand new website.

How do these sites improve my email marketing efforts?

The integrated email marketing tool offered with our Intermediate and Elite packages works similarly to email programs like MailChimp and Constant Contact. Your email list is entirely your own, and you can send emails for any marketing campaigns, donation requests, event information, and any other reason to help further your nonprofit’s cause.

Do you use templates for your websites?

No, all of our websites provide original designs, customized to each recipient, created by our team of experienced website and graphic design professionals.

Is the content included? How much does it cost?

Yes, we provide any and all content needed for your nonprofit’s new website. All content costs are already included with the overall package price for all three website levels.

Is the website mobile friendly?

Yes, we always design our websites to be mobile-responsive, which means they will adapt in a specific style to enhance a user’s experience viewed on a phone or tablet.

What is the donation processing fee?

Many payment platforms used for online donations charge a relatively high transaction fee. But through and exclusive credit card processing partnership our site can process credit card donations at a low fee of 2.1%. There are no additional fees, and you’ll receive full reporting of all donations and transactions. We also offer a special function that allows your donors to absorb that processing fee for you, so you can put more money directly to your core mission.

Are the websites SEO friendly?

Yes, we design and create content for the Cliq Cares nonprofit websites to fully optimize for Search Engine Optimization. This is one reason why we offer content creation and avoid templates when designing our websites.