Chargeback Management
Every chargeback impacts your processing rates and merchant account standing. Cliq's comprehensive chargeback management solutions combine real-time alerts, AI-driven fraud prevention, and expert representment services to help you reduce disputes, recover revenue, and maintain compliance with evolving card network requirements.
Why Merchants Trust Cliq for Chargeback Protection
Cliq provides multilayered chargeback defense that helps identify and address disputes early, and support representment when chargebacks do occur. Our integrated approach combines proprietary technology, automated workflows, and hands-on expertise to support your business.
Four Ways Cliq Helps Protect Your Reputation and Your Bottom Line
Our chargeback management solutions support across every stage of the dispute lifecycle, from prevention to resolution. Here's how we help merchants reduce risk, avoid VAMP violations, assist in revenue recovery, and maintain healthy processing relationships.
Improve Chargeback Ratios with Real-Time Alerts
Help identify and address disputes early with CDRN and RDR alert networks. When a customer initiates a dispute, you're notified instantly, giving you the opportunity to issue a refund and prevent the chargeback from ever hitting your account.
Help Reduce the Risk of Chargeback Fees and Losses
Every prevented chargeback saves you significant fees plus the transaction amount. Resolving disputes early through alert networks leads to healthier chargeback ratios, fewer VAMP penalties, and more satisfied customers.
Get Expert Support Fast
When chargebacks do occur, Cliq's team leverages years of experience to compile compelling evidence and navigate the complex representment process. Our proven strategies deliver a 53% win rate—significantly higher than the industry average*.
Support VAMP Compliance Efforts
Cliq provides live Visa Acquirer Monitoring Program ratio tracking and detailed reporting to help you monitor your metrics, identify trends, and take proactive action before exceeding thresholds that could result in costly penalties.
Comprehensive Chargeback Management Features
From prevention to resolution, Cliq's suite of chargeback management tools gives you complete control and visibility. Our platform integrates seamlessly with Visa, Verifi, Ethoca, and Cybersource technologies to deliver automated, intelligent protection that scales with your business**.
Custom Alert Setup
Tailor your chargeback alert parameters to match your business model. Configure which disputes trigger alerts, set refund thresholds, and customize notification preferences to ensure your team responds efficiently.
Ongoing Monitoring
Gain real-time visibility into your chargeback ratios, dispute trends, and VAMP compliance metrics through comprehensive dashboards. Track performance across channels, identify problem areas, and receive proactive notifications when ratios approach warning thresholds.
Automated Alerts
Receive instant notifications through CDRN (Cardholder Dispute Resolution Network) and RDR (Rapid Dispute Resolution), while automated systems streamline your response workflow, enabling quick refund decisions that help prevent chargebacks from impacting your account.
Integrated Recovery
When disputes escalate to chargebacks, automated evidence submission workflows ensure you don’t miss critical deadlines. Our integrated platform compiles transaction data, order details, and supporting documentation to build strong representment cases.
Cliq’s Expert Team
Access dedicated chargeback specialists who understand the nuances of reason codes, compelling evidence requirements, and card network rules. Our team handles the complex representment process on your behalf to assist in recovering your disputed revenue.
Support Dispute Recovery Efforts with Cliq’s 53% Merchant Win Rate in Chargeback Disputes*
Cliq provides chargeback management tools, monitoring, and support services designed to assist merchants in managing disputes and chargeback activity. Cliq does not guarantee the prevention of chargebacks, recovery of funds, avoidance of fees, or compliance with card network monitoring programs.
*Performance metrics, including win rates, are based on internal data from certain merchants and dispute types during specific time periods and may not be representative of typical results. Actual outcomes vary based on merchant business model, transaction volume, dispute reason codes, customer behavior, card network rules, and implementation practices.
**References to Visa, Verifi, Ethoca, Cybersource, CDRN, RDR, and VAMP are for informational purposes only. Cliq utilizes network-supported tools where applicable but is not affiliated with, endorsed by, or guaranteed by any card network. Visa and other card networks do not guarantee dispute outcomes or compliance results.
